Every feature

Every feature.
No upsell tiers buried in fine print.
One flat fee per location.

Below is everything Worxflow does — grouped by what it touches. Every feature ships on every plan. Higher tiers add seats and unlock multi-location, not features.

01 · Calls & coaching

Every customer call, listened to, scored, and acted on.

Live call coaching

Worxflow listens to every inbound call and surfaces a quiet cue on your advisor's screen at the decision moment. The customer never hears it. The advisor never sees a script.

Post-call scorecard

Each call gets a score on empathy, discovery, and close — with a one-paragraph summary you can read in 15 seconds. Trend by advisor over time. No more guessing who actually books.

Drafted follow-up message

When a call ends without a booking, Worxflow drafts the SMS or email that gets the customer back. Owner-approved templates only. Send with one click, or let your advisor edit first.

Reply-history thread

Every text, email, and call with that customer in one view — last 30 / 60 / 90 days. No more "what did we tell them last time" while the customer's on hold.

02 · Estimates & decline-recovery

The work your customers said no to. Sorted, scored, and ready to send.

Per-line scoring

Each labor line gets a safety / wear / convenience tier and an acceptance probability — built from your shop's own job history, not a generic playbook. The 87s call this morning. The 41s wait.

Decline-recovery queue

Every declined job lives in a queue sorted by safety tier and customer LTV — not by dollar amount. Brake pads at 3/32" come before wipers, every time.

Bundle suggestions

When a customer declines four lines and accepts none, Worxflow suggests the two-line bundle most likely to land. Saves the safety work, defers convenience to next visit.

Pipeline view

Open estimates, awaiting approval, won this month — with conversion rate and month-over-month delta. The numbers your shop runs on, in one strip.

03 · Customer experience

The customer-facing surface, all on one phone screen.

No-install customer portal

Your customer gets a link by text. They see their vehicle history, declined work, rewards, and what's coming up next. No app store. No password reset. No support tickets.

Lifecycle SMS + email

Birthday, service-due, post-visit, win-back, declined-followup, referral-thanks — all drafted, all owner-approved before they send. Different cadence per customer segment.

Online scheduler

Customer picks a time that works. We respect your bay capacity, your tech assignments, and your buffer rules. Customer never sees a "call to schedule" wall.

Loyalty & referrals

Real points-based loyalty. Real referral tracking. Real attribution dollars when a referred customer books. No third-party app.

04 · Marketing & audiences

Send the right message to the right customer, never the whole list.

Audience builder

Stack include + exclude rules — SMS opt-in, last-visit window, decline reason, ZIP code, vehicle make, lifetime value tier. Live customer count updates as you build.

Map plotter

Your customer base on a real map, colored by lifetime value. Lasso the top decile in a neighborhood. Export postcards. Send a direct-mail campaign. See your service radius.

Blasts composer

Three-column editor: blocks, preview, audience. Templates owner-approved before send. STOP keyword honored in 50 milliseconds. Recovered revenue attributed back to the campaign.

A/B variants

Test two subject lines. Two send times. Two CTA copies. Worxflow tracks who replied, who booked, and what it earned. No data scientist required.

05 · Owner controls & visibility

You see what your shop is doing. Always.

Per-line tech leaderboard

Other platforms score at the RO level. Worxflow scores per labor line, per tech — jobs, labor hours, labor revenue, effective hourly rate, 7-day trend sparkline. Per technician, by name.

Goal lines on every KPI

Sales, ARO, close ratio, gross profit, recovered revenue — each with your shop's monthly goal and a progress bar. Green when you're at 85%+. No spreadsheet.

Approval ceremony

Every customer-facing message your shop sends is approved by you (or a delegate you trust) before it leaves the building. 30 minutes a week. Saves a lawsuit.

Audit log

Every operator action — who changed what, when, on which record. Searchable. Exportable. Your customer asks "who sent me that," you have the answer in 10 seconds.

06 · Data & compliance

Your data is yours. We just hold it.

Read-only sync from your existing system

TekMetric, Shopmonkey, AutoLeap, Mitchell1, CSV — we pull, you keep using your existing system. We don't write back. You can cut over to Worxflow later, or never. Both work.

US-hosted infrastructure

Your data never leaves our network. No offshore processing. No third-party ad pipelines. No mystery sub-processors.

TCPA + CAN-SPAM in the workflow

STOP keyword honored in 50ms. Quiet-hours rules per customer time zone. Consent records logged with timestamps. Every campaign has the unsubscribe footer baked in.

Leave in 10 days

Full data export in 5 days if you ask. Full wipe in 10. Written into the contract. No hostage clauses. No data-retention tail.

Still reading

The honest answer: it's faster to see it.

15 minutes. No deck. We open the platform on real shop data and show you whichever three of the above you care about most.